Terms & Conditions


Safricom Acceptable Use Policy (“AUP”)

1. Purpose The purpose of this AUP is to comply with the relevant laws of the Republic of South Africa (“the Republic”); to specify to customers and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of Safricom Telecommunications network and to specify the consequences that may flow from undertaking such prohibited activities.

2. General Notice

2.1. By accessing this website, or by contracting with Safricom Telecommunications for service, the User agrees, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website;
2.2. Safricom Telecommunications has the right to monitor the use of its network and resources and through this policy reserves the right to bar or restrict access to its network or resources by any person or entity that may violate, contravene or abuse this policy;
2.3. This AUP is set to prohibit the User from utilizing the network in an improper or abusive manner and to provide enforcement and penalty mechanisms, where there are violations.
2.4. This document contains a number of legal obligations which you are presumed to be familiar with. Safricom Telecommunications encourages you to read this document thoroughly and direct any queries to Info@Safricom.co.za or Tel: +27 (0) 18 285 1000;
2.5. This AUP forms part of Safricom’s Standard Terms and Conditions of Service.

3. WAPA membership and Code of Conduct Safricom Telecommunications confirms that in compliance with section 72 of the Electronic Communications and Transactions Act 25 of 2002, Safricom is a member of the Wireless Access Provider Association and has adopted and implemented the association's official Code of Conduct, which can be viewed at http://www.wapa.org.za/about/code-of-conduct

4. Conditions of Usage

4.1. Safricom Telecommunications respects the rights of our customers and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with the constitution.
4.2. Safricom Telecommunications undertakes not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of Safricom Telecommunications network;
4.3. The User acknowledges that Safricom Telecommunications is unable to exercise control over the data passing over Safricom Telecommunications infrastructure and related resources, including but not limited to any websites, electronic mail transmissions, news groups or other material created or accessible over its infrastructure. As such, Safricom Telecommunications is not responsible for data transmitted over its infrastructure;
4.4. Safricom Telecommunications will take all necessary action against any contravention in order to protect the integrity of the network or any of Safricom Telecommunications resources.
4.5. All users are notified that Safricom Telecommunications is legally obliged to assist any Law Enforcement Agency to provide access to and assist in the investigation and prosecution of an offence, under a legal directive.
4.6. As Safricom Telecommunications network and related resources may be used to link into other networks anywhere in the world, the User agrees to conform to and is bound by the AUP’s of such other networks;
4.7. Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Safricom Telecommunications will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using Safricom Telecommunications network and related resources, including the provisioning of all personal identifiable data.

5. Unlawful Use of the Network and Related Resources

5.1. Safricom Telecommunications network, services or resources may only be used for lawful purposes and activities. Safricom Telecommunications prohibits the use of its network, services or resources including the transmission, storage and distribution of any material or content using Safricom Telecommunications network that violates any law or regulation of the Republic. This includes, but is not limited to:
5.1.1. The creation and transmission of offensive, obscene or indecent images or documents;
5.1.2. The violation of domestic or international laws that prohibit any of the acts stated above including child pornography, bestiality, pornography that sexualizes rape and/or violence, hate speech and discrimination based on race, gender or religion; 5.1.3. Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material
5.1.4. Any violation of intellectual property laws, copyright, trademark and/or trade secrets.
5.1.5. Any unlawful use of any multimedia content accessed through the search facility provided by Safricom Telecommunications network, or otherwise available through access to Safricom Telecommunications network, whether for commercial or non-commercial purposes;
5.1.6. Any violation of an individual’s right to privacy, including any effort to collect personal data of third parties without their consent including but not limited to phishing;
5.1.7. Any fraudulent activities whatsoever, including illegal financial schemes and practices as well as any impersonation of any other person without their consent; or any attempt to enter into a transaction with Safricom Telecommunications on behalf of another subscriber without their consent;
5.1.8. A violation of exchange control laws of the Republic;
5.1.9. Any activity that results in the sale, transmission or distribution of illegal or pirated Software;
5.1.10. Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal.

6. Network Security

6.1. Any activity whatsoever, whether intended or unintended, that threatens the functioning, security and/or integrity of Safricom Telecommunications network or related resources is unacceptable and may result in criminal liability.
6.2. Safricom Telecommunications will investigate incidents involving such violations and will co-operate with law enforcement officials/agencies if a criminal violation is suspected. Safricom Telecommunications reserves the right to take any steps whatsoever to prevent activities of this nature.
6.2.1 Safricom Telecommunications retains the right to block any Client Premises Equipment upon a failed hacking attempt. 6.2.2. Re-Activation of account will be pending a warning email to account holder and payment of reactivation fees.
6.2.3. Safricom Telecommunications retains the right to amend all settings, barring it does not affect customer connectivity, on the customer premises equipment, to assure network security and optimal functionality of the equipment.
6.2.4. Repeat offences will result in termination of all services and contracts with immediate effect without option for re-activation.
6.2.5. Safricom Telecommunications retains the right to press criminal charges if the company deems it necessary.
6.3. In the interests of all users and to ensure the integrity and safety of its network, Safricom Telecommunications reserves the right to prevent and restrict improper or excessive usage of its network or related resources. This includes, but is not limited to:
6.3.1. Unlawful or unauthorized access to the network that may in any way compromise the security of the network, including unauthorised access to or use of data, systems or networks;
6.3.2. Circumventing any authentication or security measure of any host, device, network or account (“hacking or cracking”); 6.3.3. Forging any TCP-IP packet header (“spoofing”) or any part of the header information in an email or newsgroup posting; 6.3.4. Any unsolicited mass mailing activity including direct marketing; spam and chain letters for commercial or other purposes, without the express consent of the recipients of those mails;
6.3.5. Any interference with service to any user, device, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
 6.3.6. Any attempt to access use through another user without the consent of the said user or attempt to gain access to another person’s computer, software or data without the knowledge and express consent of such person;
6.3.7. Any activity which threatens to disrupt the service offered by Safricom Telecommunications through “denial of service attacks"; flooding of a network, or overloading a service or any unauthorized probes (“scanning” or “nuking”) of other’s networks or improper seizing and abuse of operator privileges (“takeovers”);
6.3.8. Unlawfully monitoring any information, traffic or data of any user, host, account without the express, written authorization of Safricom Telecommunications;
6.3.9. Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus; Trojan horse; worm, lock, mail bomb, cancelbot or other harmful, destructive or disruptive component.
6.4. All references to networks, related resources and systems under this section includes the Internet (and all those systems and/or networks to which the User is granted access through Safricom Telecommunications) and includes but is not limited to the network and infrastructure of Safricom Telecommunications itself.
6.5. Online activity will be subject to the available bandwidth, data storage and other limitations of the service provided, which Safricom Telecommunications may, from time to time, revise at its own discretion and without prior notice to the customer.

7. Access to Third Party Content and the Public Domain

7.1. The User acknowledges that Safricom Telecommunications is unable to control the content of the information passing over the Internet and its applications, including e-mail; chat rooms; news groups or other similar forums or the User’s ability to access such content.
7.2. This includes, but is not limited to, third party content contained on or accessible through the Safricom Telecommunications network websites and web pages or sites displayed as search results or contained within a directory of links on the Safricom Telecommunications network.
7.3. The User acknowledges that Safricom Telecommunications network is merely a conduit or means of access and transmission. As such, Safricom Telecommunications cannot be held liable or responsible, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with the User’s use of or reliance on, any such content.
7.4. The onus is on the User to review and evaluate the content of any information, including that of chat rooms and third party websites, accessible through the Safricom Telecommunications network or related resources.
7.5. All risk associated with the access to, use of, or reliance on, such content detailed above, rests with the User.
7.6. Access to public Internet spaces, such as bulletin boards, Usenet groups, chat rooms and moderated forums is entirely voluntary and at your own risk.
7.7. Safricom Telecommunications employees do not moderate any of these services, or your communications, transmissions or use of these services. Safricom Telecommunications does not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing third party content or the public internet.

8. Unsolicited, Spam and Junk Mail

8.1. Spam and unsolicited bulk mail poses a threat to network security and is unlawful in terms of the Electronic Communications and Transaction Act 2002. Safricom Telecommunications reserves its rights to take any steps necessary against the User in contravention of the relevant provisions of the Act and this AUP. The following acts are explicitly prohibited: 8.1.1. Sending unsolicited bulk mail messages ("junk mail" or "spam") of any kind (commercial, marketing, advertising, political, religious, announcements, etc) to any person or entity that has not consented to the receipt of such mail;
8.1.2. Operating and maintaining any form or type of mailing list without the express consent/permission of all recipients listed; 8.1.3. Failing to remove from the list invalid or undeliverable addresses or the names and addresses of recipients that no longer wish to receive such communication;
8.1.4. Using Safricom Telecommunications service to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services, that violate this AUP or the AUP of any other Internet service provider;
8.1.5. Including Safricom Telecommunications name in the header or by listing an IP address that belongs to Safricom Telecommunications in any unsolicited email whether sent through Safricom Telecommunications network or not;
8.1.6. Failure to secure a customer's mail server against public relay as a protection to themselves and the broader Internet community.
8.1.6.1. For the avoidance of doubt, public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server.
8.1.6.2. Safricom Telecommunications reserves the right to examine Users' mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the User.
8.1.6.3. Safricom Telecommunications also reserves the right to examine the mail servers of any users using Safricom Telecommunications mail servers for "smarthosting" (when the User relays its mail via a Safricom Telecommunications mail server to a mail server of its own or vice-versa) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Safricom’s privacy policy.
8.1.7. Where relevant, Safricom Telecommunications reserves the right to examine incoming or outgoing mail to the extent necessary to determine if it is classified as spam.

9. Webmail

9.1. Webmail and/or other web based email services made available by Safricom Telecommunications are provided on an "as is" basis without representations, warranties or conditions of any kind, and the customer acknowledges and agrees that Safricom Telecommunications shall have no responsibility for, or liability in respect of, any aspect of the Webmail services, including without limitation for any lost or damaged data or any acts or omissions of Safricom Telecommunications. As webmail storage space is limited, some Webmail messages may not be processed due to space constraints or message limitations.
9.2. Webmail is provided to individuals and for personal use only. Any unauthorised commercial use of the Webmail service, or resale of the Webmail service is expressly prohibited.

10. Usenet Newsgroups

10.1 The customer is responsible for determining, familiarizing himself or herself with the written policies of a given newsgroup before posting to it and must comply with such written policies at all times which can be obtained from other users of the newsgroup upon request, or from the group's administrators/moderators.
10.1. The following are prohibited practices with regard to Usenet newsgroups and Safricom Telecommunications reserves the right to delete and/or cancel posts which violate the following conditions:
10.1.1. Excessive cross-posting of the same article to multiple newsgroups;
10.1.2. Posting of irrelevant or off-topic material to newsgroups (“USENET spam”);
10.1.3. Posting binaries to a non-binary newsgroup;
10.1.4. Posting adverts, solicitations, or any other commercial messages unless the guidelines of the newsgroup in question explicitly permits them.

11. Privacy & Confidentiality Safricom Telecommunications respects the privacy and confidentiality of customers and users of our service in accordance with the Constitution of the Republic and related Legislation. It is the responsibility of the User to review and be familiar with Safricom’s Privacy Policy contained on our website.

12. Responsibilities of the User

12.1. The User is responsible for any misuse of Safricom Telecommunications services that occurs through the customer’s account and the User should ensure that no third party is allowed unauthorized use of his/her account;
12.2. Safricom Telecommunications cannot be held liable where Users access or reply to any form of unsolicited mail or spam. Engaging in such activity may result in the user being listed or added to the database of “bulk mailing list’, resulting further in “spam”;
12.3. Safricom Telecommunications cannot be held responsible for any consequences whatsoever arising of the User providing unauthorized access to his/her account by a minor, including any misuse by the minor or the consequences of any transactions entered into by the minor;
12.4. The user is solely responsible for any business transactions or dealings that the user may engage in using the Safricom Telecommunications network or related resources and services to gain access to third parties, over the Internet. This includes any vendors or advertisers found on, or through Safricom Telecommunications network. Safricom Telecommunications shall not be reliable for any charges or fees arising from such transactions where the User has made purchases by using the service.
12.5. The User is obliged to ensure compliance with all custom and exchange control legislation applicable to all electronic transactions.

13. Notice and Take-Down Procedures

13.1. Safricom Telecommunications confirms that it has a procedure in place for the notice and take-down of illegal material. 13.1. In compliance with section 77 of the Electronic Communications and Transactions Act (No. 25 of 2002) Safricom’s designated agent for this process is the Wireless Access Provider Association;
13.2. WAPA can be reached at +27 82 458 1656 or http://www.wapa.org.za/contact The Association has established a Take-Down Procedure which is in accordance with Chapter XI of the ECT Act. A copy of this Take-Down Procedure is annexed hereto marked Annexure B and is also published on www.wapa.org.za.
13.3. Users and customers are also notified of the content and procedures of the WAPA Code of Conduct which may be used against any Internet service provider who fails to comply with the code of conduct. It is the responsibility of the User to be familiar with the provisions of this code.

14. Complaints and Procedure

14.1. It is the User’s responsibility to be familiar with the procedure set out below.
14.2. Any violation or contravention of this policy may at any time be reported to abuse@Safricom.co.za
14.3. In order to enable Safricom Telecommunications to fully investigate the nature and cause of the complaint, the complainant is required to provide full and detailed information of the alleged misuse, abuse or contravention of this policy, in writing, including information pertaining to:
14.3.1. The origin of abuse or offence, including the website, full mail headers, relevant log file extracts etc.;
14.3.2. Any contact details for the source of the complaint;
14.3.3. A brief explanation why the incident is considered to be an offence.
14.4. Safricom Telecommunications discourages anonymous complaints and urges complainants to supply their name and contact details. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied.
14.5. In the event that a User is found to be non-compliant or the Users actions amount to a contravention of this policy, depending on the nature and seriousness of the contravention, any of the provisions stipulated below under clause 10.

15. Contravention and Enforcement

15.1. In the event of a violation of the AUP, Safricom Telecommunications shall be entitled to invoke any one of the following measures dependant on the severity of the contravention:
15.1.1. In the case of individual users, issue written or verbal warnings; suspend the User’s account or the User’s entire network and/or revoke or cancel the User’s network access privileges completely;
15.1.2. In the case of a network, inform the user's network administrator of the incident and require the network administrator or network owner to deal with the incident according to this AUP and the WAPA Code of Conduct;
15.1.3. Charge the offending parties for administrative costs as well as for machine and human time lost due to the incident; 15.1.4. In severe cases suspend access of the user's entire network until abuse can be prevented by appropriate means; 15.1.5. Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP; 15.1.6. Take such action as may be necessary to protect the integrity of the system, including, but not being limited to, system monitoring, as well as protocol management and shutting down of ports affected by viruses, worms or other malicious code. 15.1.7. Implement appropriate technical mechanisms in order to prevent usage patterns that violate this AUP.
15.1.8. Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users' details to law enforcement agencies;
15.1.9. Institute civil or criminal proceedings.

16. Interception The User acknowledges that Safricom Telecommunications is lawfully required to intercept communications in accordance with the provisions of the Regulation of Interception and Provision of Communication-related Information Act 70 of 2003 (“the Act”). Any interception of communications shall be strictly in accordance with the requirements of the Act, as and when required under the Act.

17. Uncapped

17.1 Safricom Telecommunications manage all of our uncapped accounts on a Data allowance basis which in essence assures fair usage for all accounts.
17.2 Safricom Telecommunications affords each package a minimum discount ratio of 50% on off-peak hour to a maximum of 100%.
17.3 These off-peak hours are as follows:
17.3.1 11pm – 7am Monday to Thursday 17.3.2 8pm – 7am Friday to Monday
17.4 All uncapped accounts features uncapped Web browsing and email access once Data allowance is spent. Line speed will be throttled once data allowance is reached.
17.5 Safricom Telecommunications retains the right to amend the discount ratio at their discretion without prior notice. The current discount ratio will be advertised on the company’s website at the companies discretion.
17.6 It is our goal to ensure the best possible download speeds, while maintaining a fair usage policy and uncapped email access and web browsing. To this end there will be no top-ups available for uncapped packages. Packages can be downgraded at a fee.

18. Reservation and Non-Waiver of Rights

18.1. Safricom Telecommunications reserves the right to add, delete or modify this policy at any time, without notification to the User, effective upon posting this notification on Safricom Telecommunications website;
18.2. Safricom Telecommunications reserves the right to take action against any individuals, entity or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing Safricom Telecommunications network and services, to the fullest extent of the law.
18.3. Safricom Telecommunications further reserves the right to act against any other abuse that is not specifically stated in this policy, but which amounts to an illegal act being committed over the Safricom Telecommunications network.
18.4. In order to protect the integrity and safety of its network, Safricom Telecommunications reserves the right to suspend, revoke or terminate a user’s access to the network, where such use presents a threat or may constitute damage to its property.
18.5. Safricom Telecommunications reserves the right to suspend, revoke or cancel Safricom Telecommunications services to the customer/user if the safety and integrity of Safricom Telecommunications resources are placed at risk in continuing to provide service to the subscriber/user.
18.6. Safricom Telecommunications reserves the right to remove any information or materials in whole or in part, that, in Safricom Telecommunications sole discretion, is deemed to be offensive, indecent, or otherwise objectionable.
18.7. Safricom Telecommunications does not undertake to guarantee the security of any data passing through its networks. Although Safricom Telecommunications will provide a "best effort" service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties to safeguard their data, and Safricom Telecommunications cannot be held liable for any loss or damage arising as result of the failure to do so.
18.8. Safricom Telecommunications does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Safricom Telecommunications fail, neglect or elect not to enforce a breach of the AUP at any time.